They are built to our specifications in South Korea by a team of trained luthiers.
They are built to our specifications in South Korea by the senior builders of the shop.
Every Dark Matter Instrument comes with a deluxe padded gig bag. Hardshell cases are currently unavailable.
Yes we do! We are always looking for bands/artists to collaborate with. Please fill out the Artist Inquiry on the main page.
Yes, we can ship internationally at a flat rate of $150 if the guitar is pre-ordered or in-stock at our distributor. Shipping cost may vary if the guitar is coming from our shop in the USA, so please contact us prior to placing your order for a shipping quote The customs/taxes are paid for by the buyer in addition to the shipping cost.
You can return a production series guitar or our pickups within 1 week after delivery, for a full refund. The product must be shipped back in the original packaging, and the customer is responsible for the return shipping cost. If you are pre-ordering a production series guitar and need to cancel your pre-order, a $200 cancellation fee will be deducted from your refund amount if canceled after 30 days of the pre-order placement. Due to the custom one-off nature of our Semi-Custom Instruments, they are only returnable within 24 hours of receiving the Instrument based on factory defects only, and are subject to a 15% re-stocking fee at the time of the return.
In order to process a return, email us
We offer a 1 year non-transferrable warranty, which starts following the purchase date of your Dark Matter Instrument. If a part of the guitar fails due to factory defect, we will send you a replacement part. The following items are not deemed factory defects and will not be covered under this warranty: fret wear, saddle wear, nut wear, strings, discoloration, shrinking, adjustments or routine maintenance, setups, damage due to modding/customizing the guitar, damage caused by temperature & humidity fluctuations, and normal wear and tear on parts.